Business Analyst

Full Time (Remote)
South Africa
Business Analyst

About the role and you

In order to achieve our goals of sustainable and scalable growth, we are looking for an intelligent and honourable person to join our Delivery Team with the primary focus of working with client teams through 1 on 1 meetings and workshops, to understand the business processes, challenges and needs. This role will report directly to the Founder and CEO and will include documenting as-is processes and systems in rich reports and documents, working with the solutions team to enable them to design and build solutions to solve the client problems with popular SaaS Systems (such as Monday.com, Airtable, Make etc), challenging the designs and solutions to ensure that they meet the client needs, and then presenting those solutions/designs/recommendations and working with clients to refine their needs.. The main purpose of this job is to work with clients to understand their complex operating environments, and then working with our Solution Architects to fit solutions to solve those challenges.

If you’re a person that truly values understanding complex problems, analysing and understanding processes, conducting workshops and interviews to engage people, enjoys breaking down complex problems into easily understood stories/statements that clients can wholly understand and support, is comfortable building rapport with clients, takes ownership projects you facilitate and clients you support, is able to hold their own with business owners and is craving the opportunity and challenge to diagnose problems and refine solutions from end-to-end, then this is the role for you.

Responsibilities

  • Owning and facilitating workshops and meetings with the clients and their teams to ensure that they are efficiently run, engaging to the audience, and result in maximum insights for you to be able to communicate those needs to the Solutions team
  • To conduct diagnostic and fit-for-purpose analysis to help clients decide whether a system will meet their needs
  • To fully understand the clients needs, and engage with the Solutions team to ensure that they design and deliver impressive solutions that leave our clients thrilled and inspired
  • Provide process and technical guidance to the Solutions team to ensure that they solutions meet the clients needs, and to understand the technical build of systems and how they function to support the client so that you can present the solution back to the client and get their buy in and feedback to refine the solution in an efficient and effective manner
  • Prepare engaging, well written reports with well documented systems, processes and findings, that clients appreciate as a good investment for understanding 
  • Define and analyze objectives, scope, issues, or organisational impact of additional work to meet client needs and communicate these with the CEO and/or Sales team

Minimum requirements

  • Owning and facilitating workshops and meetings with the clients and their teams to ensure that they are efficiently run, engaging to the audience, and result in maximum insights for you to be able to communicate those needs to the Solutions team
  • To conduct diagnostic and fit-for-purpose analysis to help clients decide whether a system will meet their needs
  • To fully understand the clients needs, and engage with the Solutions team to ensure that they design and deliver impressive solutions that leave our clients thrilled and inspired
  • Provide process and technical guidance to the Solutions team to ensure that they solutions meet the clients needs, and to understand the technical build of systems and how they function to support the client so that you can present the solution back to the client and get their buy in and feedback to refine the solution in an efficient and effective manner
  • Prepare engaging, well written reports with well documented systems, processes and findings, that clients appreciate as a good investment for understanding 
  • Define and analyze objectives, scope, issues, or organisational impact of additional work to meet client needs and communicate these with the CEO and/or Sales team

Advantageous criteria

  • Owning and facilitating workshops and meetings with the clients and their teams to ensure that they are efficiently run, engaging to the audience, and result in maximum insights for you to be able to communicate those needs to the Solutions team
  • To conduct diagnostic and fit-for-purpose analysis to help clients decide whether a system will meet their needs
  • To fully understand the clients needs, and engage with the Solutions team to ensure that they design and deliver impressive solutions that leave our clients thrilled and inspired
  • Provide process and technical guidance to the Solutions team to ensure that they solutions meet the clients needs, and to understand the technical build of systems and how they function to support the client so that you can present the solution back to the client and get their buy in and feedback to refine the solution in an efficient and effective manner
  • Prepare engaging, well written reports with well documented systems, processes and findings, that clients appreciate as a good investment for understanding 
  • Define and analyze objectives, scope, issues, or organisational impact of additional work to meet client needs and communicate these with the CEO and/or Sales team

Benefits

Compensation and Benefits

  • Salary: R40,000 - R60,000
  • Unlimited leave
  • Fully remote
  • Flexible working
  • Laptop provided

Employee Value Proposition

We truly believe in the efficiencies that technology can bring and we walk the talk with our own automation and integrations. This is one of the main reasons why we are a remote-first company and this will be a fully remote role. You will have the opportunity to work with an international team on some interesting clients/projects and you will get exposure to cutting-edge innovation in the SAAS space. Because we’re a small team, you will have the freedom to think and solve problems in your way, and your growth will be directly aligned with the growth of the business. You have complete freedom to manage your work schedule as long as you meet deadlines and attend meetings.

Feel like you're the perfect fit?

Click the Apply Now button below to start the application process. You’ll receive a few short questions to complete so that you can check your fit for the role. Once you have answered the questions and we have screened your CV, you will be invited to an asynchronous video interview (this is deliberate because you will frequently use Loom in the role). The rest of the recruitment process will be explained in more detail after this step, but you can expect to meet the founder and complete some assessments.

Thank you very much for applying and we can’t wait to meet you!

Apply Now